Important – Please Read Before Using the hmis2 Platform
By registering or using the platform hmis2, you agree to be bound by all the Terms & Conditions set out in this document. If you do not agree with any part of these terms, please do not proceed with registration or use of our platform. These Terms & Conditions constitute a legally binding contract between you and hmis2.
1Definitions and Interpretations
In this Terms & Conditions document, the following words and phrases carry the meanings defined below, unless the context requires otherwise:
- "hmis2" refers to the online casino platform operating under the domain hmis2.my, including all services, games, and content available therein.
- "Member" or "User" refers to any individual who has registered an account on the hmis2 platform and has agreed to these Terms & Conditions.
- "Account" refers to the personal account created by a Member through the registration process at hmis2.
- "Credits" or "Balance" refers to the total amount of funds in Malaysian Ringgit (MYR) held in your hmis2 account at any given time.
- "Bonus" refers to any promotional offer, bonus credits, free spins, or other benefits offered by hmis2 to Members, subject to specific terms and conditions.
- "Games" refers to all slots, table games, video poker, live casino and any other form of game available on the hmis2 platform.
- "Bet" refers to the total amount wagered in a single round or hand of a game at hmis2.
2Membership Eligibility
To register and use the platform hmis2, you must satisfy all of the following eligibility requirements before making any deposit or playing any game.
Age Requirement: You must be at least 18 years of age to register and play at hmis2. Registration by underage individuals is strictly prohibited, and any such account will be terminated immediately upon detection.
- You must be a resident of Malaysia or hold an active Malaysian mobile number for account verification purposes.
- Each individual is only permitted to hold one (1) active account at hmis2. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and the forfeiture of all balances and bonuses.
- You must provide accurate, complete and up-to-date personal information upon registration. hmis2 reserves the right to request identity verification documents at any time to confirm the accuracy of that information.
- You may not register at hmis2 if you are an hmis2 employee or an immediate family member of one.
- You are solely responsible for ensuring that your use of the hmis2 platform is lawful under the applicable laws of your jurisdiction.
3User Account & Security
The security of your account at hmis2 is a shared responsibility. We implement robust technical safeguards on our end, but you also play a crucial role in keeping your own account secure.
- You are solely responsible for keeping your hmis2 username and password confidential. Do not share your login credentials with anyone, including hmis2 staff — our team will never ask for your password.
- Contact the hmis2 support team immediately if you suspect that your account has been accessed without authorisation or that your login credentials have been compromised.
- Hmis2 will not be held liable for any losses incurred as a result of unauthorised access to your account where such access is due to your failure to keep your login credentials confidential.
- You agree not to use any software, scripts, or automated tools to access or interact with the hmis2 platform in any unauthorised manner.
- Hmis2 reserves the right to suspend or terminate any account suspected of involvement in fraudulent activity, money laundering, or any other unlawful conduct.
Your Data Protection
All personal information you provide to hmis2 is protected with 256-bit SSL encryption and handled in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). For more details, please refer to our Privacy Policy.
4Deposits and Payment Methods
Platform hmis2 supports a wide range of local Malaysian payment methods to make deposits fast and hassle-free.
Supported Payment Methods
Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), CIMB Clicks (FPX), Public Bank (FPX), RHB Bank (FPX), Hong Leong Bank (FPX).
Deposit Limit Information
Minimum deposit: RM20
There is no maximum deposit limit for standard methods. Deposits are typically processed within 1–3 minutes.
- All deposits must be made from an account or e-wallet registered in your own name. Third-party deposits are not accepted and will be returned.
- Hmis2 does not charge any processing fees on deposits. However, your payment provider may impose their own charges.
- Hmis2 reserves the right to request proof of source of funds for deposits exceeding certain thresholds, as part of our anti-money laundering (AML) measures.
- All deposits are final once confirmed. No refunds will be issued for valid deposits except in specific technical circumstances, subject to investigation.
- Your deposit may not be immediately reflected in your hmis2 account if there is a delay on the payment provider's end. Should this occur, please contact our customer support team with proof of the transaction.
5Withdrawals
hmis2 is committed to processing all valid withdrawal requests in the shortest time possible. We understand that players want to enjoy their winnings without delay, which is why we prioritise speed for every withdrawal.
- The minimum withdrawal limit is RM30 per request. Requests below this amount will not be processed.
- Withdrawals are typically processed within 5 minutes for DuitNow and e-wallet methods. Withdrawals via FPX bank transfer may take slightly longer depending on the bank's operating hours.
- For security and fraud prevention purposes, withdrawals may only be made to the same payment method used for your deposit.
- Hmis2 reserves the right to place withdrawals on hold until identity verification is complete for accounts that have not been verified or that have a history of suspicious activity.
- Before a withdrawal is processed, hmis2 will verify that all applicable bonus wagering requirements have been met. Withdrawals will not be processed if any outstanding wagering conditions remain unfulfilled.
- There is no limit on the number of daily withdrawals, however a daily withdrawal value limit may apply depending on your membership level at hmis2.
If your withdrawal is not received within the expected timeframe, please contact the hmis2 support team with your transaction reference number for prompt investigation.
6Bonus & Promotion Terms
Hmis2 offers a variety of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions as set out below.
Please read the terms of each bonus carefully before claiming it. Failure to comply with bonus terms may result in the cancellation of the bonus and any associated winnings.
- Welcome Bonus: Available to new hmis2 members only — once per member. Bonus value of up to RM500 (100% of the first deposit) is subject to the wagering requirements stated in the offer.
- Wagering Requirement (Rollover): All bonuses are subject to wagering requirements that must be fulfilled before any withdrawal can be made. These requirements are expressed as "xTimes" (e.g., 20x means the bonus value must be wagered 20 times before it can be withdrawn).
- Bonus Validity Period: Every bonus has a validity period. Any bonus that is unused or whose conditions are not met within this period will expire automatically.
- One Active Offer at a Time: Only one active bonus is permitted at a time unless otherwise stated. Claiming a new bonus may cancel your current active bonus under certain circumstances.
- Bonus Abuse Policy: Any attempt to abuse the hmis2 bonus system — including through multiple accounts or wager-hedging strategies designed to extract bonuses without genuine risk (bonus abuse) — is strictly prohibited and may result in account closure.
- Cashback & Reload: Weekly cashback bonuses and reload bonuses are calculated automatically based on your gaming activity within the designated period. Specific terms for each promotion are communicated via the hmis2 Promotions page.
7Game Rules
All games available at hmis2 – including slots, Live Casino, video poker, and table games – operate in accordance with established industry-standard rules. Players are responsible for understanding the rules of each game before placing any bets.
- The outcome of all games on hmis2 is final. No appeals may be made against the results of games that have been completed correctly.
- In the event of a technical disruption during gameplay (for example, a loss of internet connection), hmis2 will use data stored on the server to determine the final game outcome in accordance with established procedures.
- Hmis2 reserves the right to void any bets or winnings arising from a technical error or system malfunction. In such cases, the original stake will be returned to the player's account.
- Players are not permitted to use any software or strategy designed to exploit technical vulnerabilities in the games. The use of bots or automated software is strictly prohibited.
- The RTP (Return to Player) value stated for each game is a long-term, statistically calculated figure verified by independent auditors. It does not guarantee returns in any individual session.
8Responsible Gaming
hmis2 takes responsible gaming very seriously. We believe entertainment should remain just that, and we provide a range of tools to help players manage their gaming experience.
Self-Control Tools Provided by hmis2
Hmis2 provides: self-set daily/weekly/monthly deposit limits, per-session loss limits, session time limits, temporary self-exclusion options (1 day to 6 months), and permanent self-exclusion for severe cases.
- Hmis2 encourages all players to set a deposit limit before they begin playing. Limits can be reduced immediately, but any increase will take 24 hours to come into effect.
- If you choose to self-exclude from the hmis2 platform, we will action your request promptly. During the exclusion period, you will not be permitted to access your account.
- Hmis2 has a responsibility not to accept deposits from players who have applied for self-exclusion. Any attempt to circumvent this protection is a serious breach.
- If you are concerned about your own gambling habits or those of someone close to you, please reach out to our support team or visit our Responsible Gaming page for helpful resources.
9Prohibitions and Prohibited Activities
Platform usage hmis2 is subject to strict conduct rules. The following activities are strictly prohibited and may result in immediate account closure.
- Registering or using more than one account on hmis2 (multiple accounts).
- Providing false or misleading information during registration or the verification process.
- Using a credit card or payment account that does not belong to you to make a deposit.
- Any form of fraud, including the use of fraudulent credit card transactions, unauthorised chargebacks, or any other deceptive deposit methods.
- Colluding with other players or hmis2 staff to gain an unfair advantage in any game.
- Money laundering or using the hmis2 platform for any criminal financial activity.
- Any attempt to hack, disrupt, or compromise the integrity of the hmis2 platform or its games.
- Bonus system abuse as described in Section 6 above.
hmis2 reserves the right to report any activity suspected of being fraudulent or constituting money laundering to the relevant authorities in Malaysia in accordance with applicable law.
10Account Suspension & Closure
Hmis2 reserves the right, at its sole discretion, to suspend or close any Member account under certain circumstances.
- Closure by Member: You may close your hmis2 account at any time by contacting our support team. Prior to closure, all outstanding wagering requirements must be fulfilled, and any eligible balance will be returned to you.
- Suspension by hmis2: hmis2 reserves the right to temporarily suspend your account for investigation purposes if suspicious activity is detected, upon request from authorities, or for identity verification purposes.
- Closure by hmis2: hmis2 reserves the right to permanently close your account and forfeit all balances (including bonuses) without prior notice if you are found to have violated any part of these Terms & Conditions, particularly Section 9.
- In cases of closure resulting from confirmed fraud, hmis2 reserves the right to withhold all pending withdrawals until the investigation is concluded and to pursue appropriate legal action.
11Amendments to Terms & Conditions
hmis2 reserves the right to modify, update or improve these Terms & Conditions at any time without prior notice. Any such amendments will take effect immediately upon publication on the hmis2 website.
- We will endeavour to notify members of any material changes to the Terms & Conditions via an in-platform notice or email to the registered address.
- Your continued use of the hmis2 platform after any amendments are published will be deemed as your acceptance of the updated terms.
- It is your responsibility to review these Terms & Conditions periodically to stay informed of any changes that have been made.
- If you disagree with any amendments made, you have the right to close your account by contacting the hmis2 support team before the changes take effect.
12Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with the use of the platform hmis2 will be resolved in accordance with the established procedures.
- Should any dispute arise relating to your account, a transaction, or a game outcome, the first step is to contact the hmis2 customer support team for an internal resolution.
- Hmis2 is committed to resolving all valid disputes within a reasonable timeframe. We will communicate our decision to you via email or through the platform within 14 working days from the date the complaint is received.
- If an internal resolution is unsatisfactory, you have the right to refer the dispute to the relevant authority or mediation body in accordance with applicable Malaysian law.
- These Terms & Conditions and any disputes arising from them shall be interpreted and governed in accordance with the laws of Malaysia, and you agree to submit to the exclusive jurisdiction of Malaysian courts.
Contact Us for Any Enquiries
If you have any questions regarding these Terms & Conditions, please contact the hmis2 support team by email at [email protected] or via live chat on our platform. We operate 24 hours a day, 7 days a week.
Frequently Asked Questions about hmis2 Terms & Conditions
Bonus wagering requirements at hmis2 varies depending on the type of bonus. For example, a welcome bonus may carry a 20x wagering requirement, meaning if you receive a MYR100 bonus, you must place a total of MYR2,000 in bets before you can withdraw any related winnings. All wagering requirements are clearly stated in each bonus's terms and can be reviewed under "Active Bonuses" in your account dashboard.
No. The policy of hmis2 stipulates that each individual may only hold one (1) active account. Holding multiple accounts is a serious violation that will result in the closure of all associated accounts, forfeiture of all balances and bonuses, and a permanent ban from the platform. If you have an existing old account and wish to regain access, please contact hmis2 customer support for assistance.
If you close your account hmis2 upon voluntary closure, any real-money balance (excluding bonuses) remaining in your account will be refunded once all applicable wagering requirements have been met. Funds will be returned to the original payment method used for the deposit. This process typically takes 1–5 business days. However, if the account is closed by hmis2 due to a breach of Terms & Conditions, the balance may be forfeited in full depending on the severity of the violation.
hmis2 is committed to resolving all disputes within a reasonable timeframe. For common support issues such as deposit or withdrawal delays, a response is typically provided within 2–24 hours. For more complex disputes involving game outcomes or account closures, we require up to 14 working days for a thorough investigation. You will receive case progress updates via email throughout the investigation process.
Yes, as part of our compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, hmis2 reserves the right to request identity verification documents before processing withdrawals, particularly for larger amounts or accounts that have not previously completed the KYC process. Commonly requested documents include a copy of a valid MyKad or passport. This process is carried out to protect your security and ensure the platform operates responsibly.