At hmis2, your privacy is more than a legal obligation — it is a core value we uphold wholeheartedly. This Privacy Policy document transparently sets out how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We want you to play with complete peace of mind, knowing your information is in responsible hands.
The hmis2 Privacy Policy is built on six core principles that ensure your personal data is always kept safe, protected, and used responsibly.
All data transmitted between your device and hmis2's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions such as Maybank and CIMB. Your data cannot be intercepted or read by anyone while in transit.
Hmis2 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means every aspect of how we collect and process your data aligns with the country's most stringent data protection legislation.
As an hmis2 member, you have full rights to access, correct, request deletion of, and control how your personal data is used. Our team is ready to process any data rights requests within 14 business days.
Hmis2 has never and will never sell, rent or disclose your personal data to any third party for marketing or commercial purposes without your prior written consent. This is our absolute commitment to every player.
If you decide to close your hmis2 account, you have the right to request the deletion of all your personal data from our systems, subject to record retention requirements mandated by Malaysian law. This process is carried out within the stipulated timeframe.
In the event of any security incident that may affect your personal data, hmis2 is committed to notifying you within the timeframe stipulated by Malaysia's PDPA. Transparency in difficult situations is part of our commitment to earning your trust.
By registering for or using the platform hmis2, you agree that we may collect and process your personal data as described in this Privacy Policy. This document forms part of the overall agreement between you and hmis2 and should be read together with our Terms & Conditions. If you disagree with any part of this policy, please discontinue use of our platform.
The data controller for personal information collected through the platform hmis2 is the company that operates and manages the hmis2.my platform. Should you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, you may reach us through the following channels:
[email protected] – for all enquiries relating to your privacy and personal data protection at hmis2.
Reach us via the live chat function within the hmis2 platform, available 24 hours a day, 7 days a week in Bahasa Melayu.
All personal data requests will be processed within 14 business days of receipt. hmis2 has appointed an internal Data Protection Officer to ensure ongoing compliance with Malaysia's PDPA.
hmis2 only collects personal data that is strictly necessary to provide our services safely and effectively. Below are the categories of data we collect and the purposes for which they are collected.
Full name, MyKad or passport number, date of birth, and other identifying information required for the KYC process.
Malaysian mobile number, email address, and other contact details you provided during registration.
Information relating to deposits, withdrawals, and transactions made via Touch 'n Go, GrabPay, DuitNow, FPX, and other payment methods.
Game session records, betting history, winnings, slot and live casino game preferences, and your overall playing behaviour on hmis2.
IP address, browser type, operating system, screen resolution, device information, and other technical log data generated automatically.
Records of conversations with the hmis2 customer support team via live chat, email, or other communication channels.
Note: hmis2 does not collect sensitive data such as health information, religious beliefs or political views. We only process data relevant to the provision of our online casino platform services.
Your personal data is collected by hmis2 through several different channels. Understanding these channels helps you know exactly how your information reaches us.
hmis2 only uses your personal data for legitimate, transparent and clearly stated purposes. We do not use your data for anything unrelated to the provision of our platform services.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), hmis2 processes your personal data on the basis of one or more of the following lawful legal grounds:
For marketing communications and optional cookies — we process this data only with your explicit consent, which may be withdrawn at any time.
To manage your account, process transactions, and provide access to games on hmis2 – this is necessary to fulfil our agreement with you.
For PDPA, AML and other regulatory compliance obligations binding on hmis2 as a platform operating in Malaysia.
For fraud prevention, platform security and service improvement — where our legitimate interests do not override your privacy rights.
hmis2 understands that data sharing is a matter of great sensitivity for our players. We enforce strict policies governing when and with whom your data may be shared.
Our Commitment: hmis2 does NOT sell, rent, or trade your personal data to any party for third-party marketing purposes. There are no exceptions to this fundamental principle.
However, under limited and specific circumstances, hmis2 may need to share your data with certain parties:
Hmis2 does not retain your personal data for longer than necessary. Retention periods are determined by the purpose for which the data was collected and the applicable legal requirements in Malaysia.
You may request the deletion of personal data that is no longer required by contacting [email protected]. hmis2 will process your request within 14 business days, subject to applicable legal retention requirements.
Platform hmis2 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and analyse general usage patterns.
| Cookie Type | Purpose | Retention Period | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Login, session security and core hmis2 platform functionality | Session / 30 days | |
| Performance Cookies | Platform usage analytics, user experience improvement | 12 months | |
| Functional Cookies | Remembering your language preferences, display settings, and other personalised options | 6 months | |
| Marketing Cookies | Promotional content relevant to your interests at hmis2 | 30 days |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the overall functionality of the hmis2 platform. To learn how to manage cookies on your browser, refer to your browser's help documentation.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have clearly defined rights regarding your personal data at hmis2. We are committed to respecting and facilitating the exercise of all these rights.
You have the right to request a copy of the personal data we hold about you. hmis2 will provide this information within 14 business days of receiving your request, in a clear and accessible format.
If you find that personal data held by hmis2 is inaccurate or out of date, you have the right to request an immediate correction. You can update most profile information directly from within your account.
You have the right to request the deletion of your personal data when it is no longer needed for the purpose for which it was originally collected, subject to mandatory retention requirements that hmis2 is legally obliged to comply with.
You have the right to object to the processing of your personal data for direct marketing purposes. Once an objection is received, hmis2 will immediately cease using your data for that purpose.
Under certain circumstances, you have the right to request that hmis2 temporarily restrict the processing of your personal data — for example, while you are disputing the accuracy of your data or while a complaint investigation is ongoing.
You have the right to receive your personal data in a structured, machine-readable format (such as CSV or JSON) for transfer to another service provider, should you choose to do so.
To exercise any of the rights above, contact the hmis2 data protection team at [email protected], stating the type of request and your account username. All requests will be processed within 14 business days.
hmis2 continuously invests in robust data security infrastructure to ensure your personal data is always protected against unauthorised access, breaches, or misuse.
While hmis2 takes all reasonable technical precautions, no security system is entirely foolproof. You also play an important role in keeping your account secure — use a strong password, never share your login credentials, and report any suspicious activity to us immediately.
Have concerns about your data privacy at hmis2? Our data protection team is here to help.
Hmis2 cares about the wellbeing of our players. Play within limits that are comfortable for you.
With 256-bit SSL encryption, full compliance with Malaysia's PDPA and a robust no-data-sales policy, hmis2 ensures you can enjoy slots, Live Casino and all other games with complete confidence. Register for free today and claim your welcome bonus of up to RM500!